Terms & conditions

National shipping

We ship to US delivery address with USPS for standard shipping and UPS for overnight rush deliveries. Shipping rates are calculated based on package weight and zip code. We don't require signatures upon receipt and are not responsible for lost or stolen packages.

Shipping process

You will receive a confirmation number once the order has been completed. We ship standard orders Monday-Wednesday. Orders received Wednesday after 1pm PST may not ship until the following Monday due to weekend processing time. Orders placed on Fridays and over the weekend will be processed 1-4 business days from the following Monday. We do not ship on weekends. If you have specific shipping or delivery requests, please contact us at orders@rawcells.com and we'll do our best to accommodate you.

Return policy

At Rawcells we always aim to offer the highest service and quality but If in any way you are dissatisfied with your item, please write us at orders@rawcells.com with "RETURN" in the subject line. Items are eligible for returns within 7 days of delivery. All online refunds will be given in the form of online credit minus shipping costs.

Damaged items

If you receive a product from us that has been damaged in shipping, please contact us at orders@rawcells.com and attach a photo of the damaged item. We will send a replacement free of charge.